Privacy Policy

Last Updated: January 2025

Introduction

TJM Karratha ("we", "us", or "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our contact form.

What Information We Collect

We only collect personal information that you voluntarily provide to us through our website contact form. The information we collect includes:

  • Name: To identify you and personalize our communication
  • Email Address: To respond to your inquiries and provide quotes
  • Phone Number: To contact you about your inquiry (optional)
  • Vehicle Make and Model: To provide accurate product recommendations and quotes (optional)
  • Subject and Message: To understand your inquiry and provide appropriate assistance

We do not collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation) through our website.

How We Use Your Information

We use the personal information you provide for the following purposes:

  • Responding to your inquiries and questions
  • Providing product recommendations and quotes
  • Booking installation appointments
  • Communicating with you about our products and services
  • Improving our customer service and website experience

We will only use your personal information for the purposes for which it was collected, or for related purposes that you would reasonably expect.

How We Store and Transmit Your Information

When you submit our contact form, your information is transmitted securely using Firebase services solely for the purpose of sending email notifications to our business. We do not store your personal information in any database or third-party system. The information is only used in transit to deliver your message to us via email, after which it is not retained by Firebase or any other system.

Any email correspondence we receive from you may be stored securely in our business email system for record-keeping and communication purposes.

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We will only disclose your personal information in the following circumstances:

  • With your consent
  • To service providers who assist us in operating our business (e.g., email service providers), subject to confidentiality obligations
  • If required or authorized by law
  • To protect our rights, property, or safety, or that of our customers or others

Your Rights and Choices

Under the Australian Privacy Principles, you have the following rights:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request that we correct any inaccurate or incomplete information
  • Complaints: You can make a complaint about our handling of your personal information

To exercise any of these rights, please contact us using the details provided below.

Cookies and Website Analytics

Our website does not currently use cookies or analytics tracking. If we implement these features in the future, we will update this Privacy Policy and provide appropriate notice.

Third-Party Links

Our website may contain links to third-party websites, including the TJM Australia national website and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

TJM Karratha
1117 Coolawanyah Road, Karratha Industrial Estate
Karratha WA 6714

Phone: (08) 9151 1851
Email: info@tjmkarratha.net.au

We will respond to your inquiry or complaint within a reasonable timeframe, typically within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.